Welcome to Andorran, one of the leading independent firms of chartered accountants and business advisers in Gloucestershire and its surrounding counties.

By understanding the unique challenges faced by owner-managed businesses and not-for-profit organisations, Andorran delivers highly professional solutions.

Our personal, progressive approach to accountancy, taxation services and business advice, tailored to your needs, best supports your continued success.

Whether it's help with your compliance activities of preparing accounts and submitting tax returns or advice on business and taxation matters, we have the people with the skills and ability to assist you.

Get in touch and find out for yourself

Roger Downes FCA

Managing Director

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Roger Downes FCA is the Managing Director of Andorran with all the responsibilities that the title would suggest. Roger has been the driving force behind the firm since he founded it in 1998 and remains so today.

Having trained and qualified in a national firm, Roger became an equity partner there at the tender age of 30, one of the youngest appointments made by the firm. He quickly became a key member of the firm’s National Executive Committee, with responsibility for monitoring the performance of all the offices outside London. For the last two years of his time with them, Roger was Managing Partner of the firm’s Manchester office.

An auditor in his early days, Roger is the firm’s Registered Individual under Andorran’s audit registration with the institute of Chartered Accountants in England and Wales.

However it is an experienced business advisor to the owner-managed business sector that is the firm’s core client base, where Roger is best known. Using his expertise of running his own business as well as having helped many others over the years, Roger adds value to all of the firm’s owner managed businesses.

Roger holds the quality and timeliness of client service extremely dear, believing that these aspects are the key differentiation between firms servicing the Small and Medium-sized Enterprise market, and are therefore the main reasons for the success that Andorran enjoys.

A keen sportsman, Roger spent several years as director of Cheltenham Town Football Club, and was honoured to be Captain a few years ago at his golf club, Naunton Downs, where he is currently Honorary Treasurer. Over the years Roger has done work with the voluntary sector and was a sports reporter on what was then Severn Sound Radio.

A father of three, one of whom is now a trainee at Andorran, Roger has been a Cheltenham businessman all his working life, save for those couple of years ‘on loan’ to Manchester.

Cinzia Hensley FCCA ACA

Senior Manger

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Cinzia joined Andorran in 2001, initially as Roger’s assistant, but has risen through the ‘ranks’ to become the firm’s Senior Manager.

Having worked for, and qualified with, two small Gloucestershire practices, Cinzia’s primary role is heading up the Accounts team at Andorran. In that role Cinzia is responsible for planning the throughput of accounts preparation and associated tax work, as well as for quality control in that area. Cinzia acts as client principal to many of the practice’s small businesses and charities; she is also the main point of contact for people who are looking to set up their own business.

Having worked with Roger to help develop the firm’s extensive client base of local charities, Cinzia is our expert on charity accounts formats and disclosures. She is also one of the most knowledgeable members of the team on Sage accounts, having previously lectured on it at the local College.

Cinzia takes her fair share of executive responsibilities, including the firm’s own management accounts/payroll in a role as Practice Manager. She is also the Qualified Person Responsible for Training – a grand title meaning that she looks after our students.

Married with two school age children, Cinzia manages her balance of professional and domestic commitments without fluster.

Simon Key FCCA

Audit Team Leader

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Simon joined Andorran in 2011, having trained and qualified in a small four partner firm, before moving on to a leading independent medium-sized practice in the West Midlands. Simon’s arrival at the practice coincided with the firm’s expansion on the acquisition of Jeff Finnemore’s business and he has been a major part of its development since.

Working closely with Roger, Simon heads up the firm’s audit services to commercial and charity clients. Although Roger retains ultimate responsibility as the only Registered Individual and therefore the sole signatory of audit reports, Simon heads up the day-to-day delivery of audit services for the practice.

Simon will deliver some of the audit work himself and at other times will supervise and review the work of the other members of the team. His responsibilities include management of work planning for the audit team and as the main point of reference for their technical queries.

A well respected figure by all of the clients that he manages, Simon is the firm’s first point of contact on all audit matters.

The proud father of two young boys, Simon has seen his stock rise rather more quickly than that of his beloved Birmingham City.Outside of work, Simon enjoys football, fishing and darts.

Rob West ATT

Tax Team Leader

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Rob joined Andorran in 2015 as Tax Team Leader, having worked previously both at HMRC and other tax practices.

Working closely with Roger, Rob’s role involves the delivery of both tax compliance and tax advisory services. In the former element, Rob is responsible for our programme of tax return completion and for ensuring that clients are aware of their liabilities. He is the firm’sprimary point of contact on all taxation matters.

In addition to tax compliance work, Rob has an important role in the delivery of tax planning and advisory services, particularly to personal tax clients. His expertise covers income tax, capital gains tax, inheritance tax and estate planning.

With the onset of auto enrolment for pensions, Rob has taken on the practice’s programme for ensuring that all clients, particularly those for whom we already provide payroll services, are aware of their responsibilities under auto enrolment and helping them with the implementation of an appropriate scheme. This role has seen him take on a supervisory role for the practice’s payroll services generally, including the preparation of forms P11D.

Outside of work, Rob is a keen sports follower and is a season ticket holder with Plymouth Argyle. (yes, you read that correctly, Plymouth Argyle).

Nichola Broughton

Receptionist / Administrator

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Nicky joined Andorran in July 2014, as our receptionist, organising the rest of us on a daily basis. She moved to new role as Business Administrator in June 2019. Within her role Nicky is responsible for ordering facilities, submitting accounts, advising clients of corporation tax liabilities, along with many other tasks throughout her day ….and she continues to organise us just as well.

In her spare time Nicky enjoys spending time with her family, which includes two grandchildren, socialising with friends, and her two biggest loves camping and Take That!


Trainee Accountant

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Ella became AAT qualified in 2011 and is ACCA qualified in 2018.

Ella has become a key member of the Accounts Production team, preparing accounts and tax returns for sole traders, partnerships, and limited companies.

Ella says that she is keen to learn, offering her knowledge and assistance to clients. Ella prides herself on working to high standards in line with current legislation.

Ella has a bubbly personality around the office, and enjoys a good working relationship with her colleagues, all of which contributes towards creating a positive working environment.

Outside of work Ella enjoys countryside walks, sightseeing, jogging, aerobics, badminton, bowling, skiing and holidays abroad. She loves socialising with her friends and family.

Clare Pugh

Accounts Assistant

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Clare joined Andorran at the beginning of 2017 as an Accounts Assistant. Clare has worked in private practice for the majority of her working life with the exception of a career break to bring up her three children and more recently a three year period spent in the USA following her husband on a job secondment.

Louisa Pretious

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Louisa joined Andorran in 2019 after graduating from university and is currently studying towards her ACCA professional qualification.

Aside from her work and studies, Louisa is a huge Disney fan and enjoys watching her American Football team, the New Orleans Saints.

Heidi Green

VAT Clerk

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Heidi has worked on a sub-contract basis for Andorran on and off for many years. A self-employed bookkeeper in her own right, Heidi is responsible for delivering VAT returns for those clients who engage us to carry out this work for them, but will often lend a hand to the accounts team at busy times.

Elle O’Connor

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Elle joined Andorran in 2019 as a receptionist hoping to gain more knowledge in Accountancy as well as getting to know all our clients individually. After qualifying in her Administration Apprenticeship at the start of 2021, she is now training for her AAT which she is very keen to learn.

Elle takes pride in all her work and hopes she can continue to help our clients in the next stage of her career.

Outside of work and studies Elle enjoys socialising with family and friends, going to the gym, and doing lots of shopping. But her favourite thing of all is going on holiday and spending time with her 3 dogs. Yes 3!

Lisa Pearson FCCA

Audit Senior

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Lisa took up the opportunity to work with Roger at Andorran, having first trained with him at the offices of a national firm in Cheltenham. She has worked with Andorran since 2000.

Having subsequently qualified and spent several years in industry, Lisa was keen to return to practice and Andorran provided her with the perfect opportunity. Lisa is a sub-contract auditor at Andorran.

Away from work Lisa is keen on travelling and reading.

Peter Old

Trainee Accountant

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Peter joined Andorran after his college studies in 2015 as an apprentice studying AAT. He has quickly become a valuable member of the Audit, Accounts and Taxation services team.

Aside from his work and studies, Peter is a keen fan of sports including football and cricket. He tries to follow his beloved Chelsea up and down the country whenever he can.

Claire Bateman

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Claire joined Andorran in 2018 from finance roles in industry to provide Payroll and Company Secretarial services. With previous experience of complex payroll processing, Claire enjoys the challenge and variety of the payrolls processed for small and large clients alike, offering additional support in the areas of Automatic Enrolment and National Minimum Wage as required.

Claire is an avid fan of theatre and film, and enjoys photography as a hobby.

Chloe Ebanks

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Chloe joined the team in March 2021.

Her main responsibilities include bookkeeping and delivering VAT returns for clients, providing assistance to the payroll department and aiding in company secretarial work.

Her hobbies include painting, drawing, countryside walks and socialising with friends and family.